Reference

How tk8 Handles Your Personal Information

Your account and payment data stay under our control — we do not sell or share personal details with third parties for their own marketing. Access and eligibility depend on your local law and the eligible regions we operate in.

Account data protectedbKash, Nagad, Rocket paymentsYour rights, clearly statedBangladesh-focused policy
tk8 How tk8 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Questions about how your data is handled, or requests to access or correct your personal information, can be sent directly to our support team. We aim to respond to privacy-related requests within a reasonable time, and we will let you know if we need more detail to process your request.

Team online

Live Chat

Start a conversation from the tk8 site. Available for account and privacy queries; our team will confirm receipt and follow up with next steps.

Email Support

Send your data request or privacy question by email. Include your registered contact detail so we can locate your account securely.

Account Help Centre

The help section inside your account covers common privacy questions — how to update your details, review your payment history, and manage your cookie settings.

HOW WE PROTECT YOUR ACCOUNT

Security, Cookies, Retention and Your Rights

Your account is protected with standard encryption at the point of login and during every bKash, Nagad, or Rocket transaction. We do not retain payment credentials beyond what is needed to process and verify each transfer.

Data Security

Account logins use encrypted connections. Payment data for bKash, Nagad, and Rocket is passed directly to the payment processor and is not stored on our servers after a transaction completes.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies in your browser; some site functions may be affected if you do.

Retention Policy

Transaction records are kept for the period required under applicable rules. Account activity logs are cleared on a rolling basis. If you request account closure, we delete non-essential data promptly.

Your Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask us to delete your account data where no legal hold applies. Send requests via live chat or email.

Common Questions About Your Privacy on tk8

Below are the questions we hear most often about how your data is handled on tk8. If your question is not covered here, our support team can help directly.

We collect your name, contact details, and the wallet identifiers linked to your bKash, Nagad, or Rocket account. We also log device and session data for security purposes.

No. Your mobile wallet PIN is entered directly in the bKash or Nagad app and is never transmitted to or stored by tk8 at any stage of the payment flow.

Yes. Send a request via live chat or email with your registered contact detail. We will locate your account and provide the data we hold, subject to applicable rules.

Transaction records are kept for as long as applicable rules require. Session and activity logs are cleared on a rolling schedule. Non-essential data is deleted when you close your account.

We share data only with the payment processors needed to clear your bKash, Nagad, or Rocket transactions, and with regulators where required by law. We do not share data with advertisers.

Log into your account and go to account settings to update your contact details. For changes you cannot make yourself, contact support via live chat or email and we will assist.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.